Customer Lifecycle
You finally made the sale! Exciting, isn’t it? You’re tempted to lean back, close your eyes and relax. After all, you need the rest considering your “conversion” efforts. Sounds good, doesn’t it? Believe it or…
You can’t ignore it anymore. As a Telco, you’ve probably experienced sudden product and service cancellations. You don’t understand it. Doesn’t everyone need technology? Isn’t the internet a regular thing now? So what’s the reason…
80% of consumers want brands to provide post-purchase support, this extends to tips, troubleshooting, and making it easier to do self-diagnostics and repairs without calling a technician. Consumers want access to reliable, easy to navigate…