AI & Machine Learning
As consumers grow increasingly conscious of how companies use their data, businesses have scrambled to find new ways to obtain customer information—namely, by acquiring the customer’s consent. Imagine that—actually asking your customers to voluntarily share…
Driving customer experience is one of the surest ways to guarantee constant growth for your business, and in today’s digital age, if your site lacks the information that potential customers need to make them push…
It’s undeniable. The success of any ecommerce business is tied to its foundation. Think about it. Most ecommerce businesses are like beautiful…well-painted houses. Attractive to the eye...but it can’t stand the storms of change. AI in…
It’s a madhouse. At least that’s what you think when you look at the various systems you need to find information in your enterprise. It wasn’t supposed to be this complicated. You probably wonder what…
Practicing good data governance is important even if you aren’t building a complex machine-learning algorithm. When it comes to making sure your products are indexed in search results (and found by customers) and enriched with…
It’s easy to assume that conversation design is a one-and-done deal. In reality, you should be constantly tweaking your conversational AI channels to optimize for revenue-focused outcomes, like lead generation or sales. Remember, a chat…
Variety is the spice of life. Having too much variety can get pretty confusing and frustrating. Think about how it feels when you browse on Netflix for hours trying to figure out what show to…
Chatbots and digital assistants have made their entrance into our lives. And many experts are convinced that they’re here to stay. These technologies take e-commerce to a new, much more conversational level that is “contextual…
Search is a fundamental aspect of the digital experience--it is the mechanism we use to navigate vast amounts of information and products online. Yet, the search solutions provided in most digital commerce platforms lack the…